Effective Date: January 01, 2020
New Hope Home Care (“New Hope Home Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, online advertising, and other communication channels.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an online inquiry, respond to our advertisements, or otherwise communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
- Full Name
- Phone Number
- Email Address
- Home Address (if provided)
- ZIP Code
- Information regarding your home care needs
- Employment information (for job applicants)
- Resume or employment history
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time and Date of Visit
- Referring Website
- Cookies
- Website Usage Data
How We Use Your Information
We use your information to:
- Respond to your inquiries.
- Provide information about our home care services.
- Schedule consultations or assessments.
- Communicate with prospective clients and family members.
- Process employment applications.
- Improve our website and customer experience.
- Analyze website traffic.
- Measure advertising performance.
- Comply with legal obligations.
Advertising and Marketing
We may collect information through our website, Facebook Lead Ads, Instagram Lead Ads, Google Ads, and other online advertising platforms.
By submitting your information, you authorize New Hope Home Care to contact you regarding your inquiry and requested services through:
- Phone calls
- SMS/Text Messages
- Other electronic communications
Standard message and data rates may apply.
You may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us directly.
We will never sell your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website may use technologies including:
- Cookies
- Meta (Facebook) Pixel
- Google Analytics
- Google Ads Conversion Tracking
- Other website analytics tools
These technologies help us:
- Improve website performance.
- Understand visitor behavior.
- Measure advertising effectiveness.
- Deliver more relevant advertising.
- Improve user experience.
You may disable cookies through your browser settings, although doing so may affect certain website functionality.
Meta (Facebook & Instagram) Lead Ads
If you submit your information through Facebook or Instagram Lead Ads, your information is transmitted securely to New Hope Home Care.
We use this information only to:
- Contact you regarding our services.
- Answer your questions.
- Schedule consultations.
- Provide the requested information.
- Follow up regarding your inquiry.
We do not sell or rent information collected through Meta Lead Ads.
Google Advertising
Our website may participate in Google advertising programs, including Google Ads and Google Analytics.
Google may use cookies or similar technologies to measure website activity and advertising performance.
For more information, please visit Google’s Privacy Policy.
Information Sharing
We do not sell your personal information.
We may disclose your information only when necessary to:
- Website hosting providers
- Technology service providers
- Marketing service providers
- Government agencies, when required by law
- Professional advisors, when necessary
All vendors are expected to maintain appropriate safeguards for your information.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
Healthcare Information
Please do not submit confidential medical records or highly sensitive health information through our website unless specifically requested.
If you become a client of New Hope Home Care, your Protected Health Information (PHI) will be handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Request the deletion of your information.
- Withdraw consent for future marketing communications.
To make a request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any revisions will be posted on this page with a revised Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
New Hope Home Care, Inc.
Website: https://www.newhopehomecr.com
Email: newhopehomecr@gmail.com
Phone: 484-620-1189
Office Address: 802 Garrett Road, Upper Darby, PA 19082